{"id":118,"date":"2004-08-21T09:54:22","date_gmt":"2004-08-21T14:54:22","guid":{"rendered":"http:\/\/marcusvorwaller.com\/blog\/index.php\/e-commerce-sites-how-to-lose-a-customer-in-5-days\/"},"modified":"2004-08-21T09:54:22","modified_gmt":"2004-08-21T14:54:22","slug":"e-commerce-sites-how-to-lose-a-customer-in-5-days","status":"publish","type":"post","link":"https:\/\/marcusvorwaller.com\/blog\/2004\/08\/21\/e-commerce-sites-how-to-lose-a-customer-in-5-days\/","title":{"rendered":"E-Commerce Sites &#8211; How to Lose a Customer in 5 Days"},"content":{"rendered":"<p>Today, five days after placing an order on Buy.com, I got this email:<\/p>\n<blockquote><p>Hello Marcus,<\/p>\n<p>\nThank you for shopping at Buy.com.<\/p>\n<p>\nAt Buy.com we strive to provide the widest assortment of high-quality products at the lowest prices on earth. However, sometimes circumstances beyond our control affect our selection.<\/p>\n<p>\nWe were recently informed that the item listed below from order #55555 is no longer available from that supplier. Please accept our sincere apologies for this inconvenience.<\/p>\n<p>\nYour order for this product has been automatically cancelled and you will not be charged.<\/p>\n<p>\n&#8230;.<\/p>\n<p>\nSincerely,<br \/>\nCustomer Support Team<\/p><\/blockquote>\n<p>I can see getting an email a day after I placed the order, or maybe even two, but a week later?  Sorry, I&#8217;ll go elsewhere to avoid waiting a week for something then, about the time it&#8217;s supposed to arrive at my house, find out it&#8217;s been cancelled.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Today, five days after placing an order on Buy.com, I got this email: Hello Marcus, Thank you for shopping at Buy.com. At Buy.com we strive to provide the widest assortment of high-quality products at the lowest prices on earth. However, sometimes circumstances beyond our control affect our selection. We were recently informed that the item [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"registered_only","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[6],"tags":[],"class_list":["post-118","post","type-post","status-publish","format-standard","hentry","category-money"],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/ppj2P-1U","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/marcusvorwaller.com\/blog\/wp-json\/wp\/v2\/posts\/118","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/marcusvorwaller.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/marcusvorwaller.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/marcusvorwaller.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/marcusvorwaller.com\/blog\/wp-json\/wp\/v2\/comments?post=118"}],"version-history":[{"count":0,"href":"https:\/\/marcusvorwaller.com\/blog\/wp-json\/wp\/v2\/posts\/118\/revisions"}],"wp:attachment":[{"href":"https:\/\/marcusvorwaller.com\/blog\/wp-json\/wp\/v2\/media?parent=118"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/marcusvorwaller.com\/blog\/wp-json\/wp\/v2\/categories?post=118"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/marcusvorwaller.com\/blog\/wp-json\/wp\/v2\/tags?post=118"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}