E-Commerce Sites – How to Lose a Customer in 5 Days

Today, five days after placing an order on, I got this email:

Hello Marcus,

Thank you for shopping at

At we strive to provide the widest assortment of high-quality products at the lowest prices on earth. However, sometimes circumstances beyond our control affect our selection.

We were recently informed that the item listed below from order #55555 is no longer available from that supplier. Please accept our sincere apologies for this inconvenience.

Your order for this product has been automatically cancelled and you will not be charged.


Customer Support Team

I can see getting an email a day after I placed the order, or maybe even two, but a week later? Sorry, I’ll go elsewhere to avoid waiting a week for something then, about the time it’s supposed to arrive at my house, find out it’s been cancelled.